atomictrend Return & Refund Policy

Last Updated: July 16, 2026

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Overview

Your satisfaction is the measure by which we judge our success at atomictrend. We take pride in the freshness of our grocery offerings and the craftsmanship of our kitchenware, and we want you to feel confident in every order you place with us. Should a purchase ever fall short of your expectations, our team is committed to guiding you through a straightforward, transparent, and equitable return and refund experience.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulation, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products) cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for a full refund or a free replacement right away (we ask only for clear photographic proof submitted within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to observe the product's care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written approval from atomictrend.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (we provide a prepaid shipping label)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (or choose a $7.95 prepaid label, with that amount deducted from your refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs documenting the problem and its packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with instructions for sending the item back.
3. Pack Securely: Place the item(s) in protective packaging so they travel safely. Print your RMA number clearly on the outside of the shipping box (please avoid writing directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Note: Packages that arrive without a valid, pre-approved RMA number may face significant processing delays or be declined upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a atomictrend error (for example, a damaged item or an item shipped in error).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know as soon as possible:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: atomictrend
• Customer Support Email: [email protected]
• Customer Support Phone: 12312188649
• Physical Business & Return Address: 578 VIENNA WAY, TRAVERSE CITY, MI 49696, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST